Frequently Asked Questions

Are you right on the beach and how close is the water?

Yes, we are located right on the beach of Manzanillo Bay, Troncones. All of our rooms feature a beautiful beach / ocean view. The four ground floor rooms are just a few steps from the shore.

Do you allow pets?

Sorry, we do not allow pets

What time is breakfast served?

Between 8.00 AM and 11.00 AM – no exceptions

Where is Casa Manzanillo located in reference to other well-known landmarks?

We are on the pacific coast of Mexico. We are 200 miles north of Acapulco, and about 7 hours drive south from the city of Manzanillo, Colima. We are a 7 hours drive west from Mexico City. We are a 25 minutes drive from Ixtapa/Zihuatanejo.

Where can I get laundry done?

We do offer laundry service for personal clothing at the house upon request for a charge of US $ 10.00 per load.

Do all of your rooms have a private entrance/exit?

Yes, all of our rooms have their own entrance and private balcony or patio.

Do you allow smoking?

We are a no-smoking property. No smoking in the guest rooms and common areas of the hotel (pool, dining room, lobby). Smoking is possible at the beach.

Do you have a restaurant on the premises?

No we do not have a public restaurant – we provide meals exclusively for our guests. We do offer delicious breakfast choices, which are included in your room rate. Lunch/Bar/Snack Service is available after breakfast until about 6:00 PM. We are able to offer dinners for groups of more than 8 guests upon request.

Do you have fridges in your rooms?

We do not have refries in our guest rooms, Beers and mineral water are available on a self-serve honor system and we have a full bar between 1.00 PM and 6:00 PM daily.

Do you have a 24 hour reception?

No – we do not have staff on site after 6.00 PM in the evening. This is one reason why we ask you to please communicate with us your arrival time, so we can be there in person to check you in.

Can we use the kitchen for our own cooking?

The hotel kitchen is a commercial kitchen and is not available for the guests to cook their own meals. We offer a delicious breakfast menu for our guests between 8.00 AM and 11.00 AM and Lunch/Snack and Bar service during the day. We can provide dinner for groups of 8 or more guests upon request.

Do you have AC?

We have air conditioning in all our rooms.

Do you have beach towels?

Yes, large beach towels are available to our guests and can be found in the guest rooms as well as by the pool. We do ask our guests to please try to re-use the towels as much as possible in the interest of protecting our environment and saving water and energy. We also provide cotton throws for our guests to us to lay on the pool and lounge furniture.

Can I bring my baby and kids?

Yes. Casa Manzanillo is a family oriented hotel. Children are welcome.

What temperature is the ocean water?

From January – May: 72-82 degrees F
June – December: 78-85 degrees F

What is there to do around Troncones?

There are a number of activities available in the vicinity. You can go hiking, bird watching, mountain biking, surfing, swimming, snorkeling, and horseback riding in Troncones. There are also boat trip for surfing and fishing in Troncones (Majahua). In Zihuatanejo you may go sport fishing, scuba diving, or shopping. See the activities section for more details or speak with Samuel or Elisa when you arrive to coordinate activities.

How strong is the sun?

The sun is strong. Always bring sunscreen and a hat and most of all use them and re-apply every hour! Try not to be out during the hottest hours of the day and be sure to DRINK A LOT OF WATER!

Can you drink the tab water?

We have just recently installed a state of the art fresh water filter system. Our tab water is safe to shower in and brush your teeth with.
We  do not recommend drinking the water from the tab – we do offer free drinking water in the restaurant and lobby and always provide drinking water in the guest rooms.

Are there good surfing spots nearby?

There are lots of good surfing spots in this area, not to mention the one right in front of the house! A few of the waves are world-class: La Saladita, Playa Linda, The Ranch, Rio Nexpa and La Boca, just to name a few.

What is the surf like?

We have world class surf year round, but the surf definitely tends to be more consistent through the summer months. You can get up to date forecasts from several websites on the Internet.

Can you snorkel in front of Casa Manzanillo?

You can snorkel in front of our place when the surf is small. When the surf is big we do not recommend it.

Do you have masks and snorkels that we can borrow?

We do not provide masks and snorkels.

Where can I rent a surf board or bicycle?

We rent beach/city cruiser bikes to our guests at Casa Mananillo. We also provide SUP’s for rent. If you prefer Mountain bikes or if you need Surf boards, please ask our staff and they will gladly help you.

What types of activities are available?

Surfing, horseback riding, hikes, mountain biking and shopping can all be arranged. Check out our activities page for a full list of Activities available from Casa Manzanillo.

Do I need a jacket or sweater?

Go ahead and bring a long sleeve t-shirt and light paints, they might come in handy as protective wear after too much sun or on a hike. In December, January and February it gets a bit cool (low 70’s), especially at night, although probably not like where you are coming from.

Are there mosquitoes?

There are mosquitoes in the jungle and a few around the house, although the ocean breeze helps to keep them away. Also, in the cooler seasons there are far fewer mosquitoes than in the summer months. Most people like to bring some insect repellent. We do offer non-toxic insect repellant for purchase at the Hotel.

How far should I book in advance?

It is always better to book as far in advance as possible. It is difficult for us to predict when we will be full. Low season (summer months) are usually not quite as busy and you might be able to get rooms one a shorter notice. For the high season (winter months) and holidays, guest typically book up to a year in advance.

What if we need a doctor?

For a minor injury, there is a nice and clean clinic in Troncones. For something more major there is a private hospital in Zihuatanejo.

Are there any dangerous bug/animals?

There are some fire ants, scorpions and tarantulas, but they are not numerous and usually don’t harm you. There are very few dangerous snakes in the area, but, again, they probably will not strike unless provoked. We recommend that you shake your shoes and clothes out before putting them on to be careful as that is where most people are stung by scorpions (damp cloths or towels left on the ground). If you are allergic to bees please bring your adrenaline shot (epi-pen), just in case.

I am a vegetarian, what can I eat?

There are vegetarian options on our breakfast menu. Additionally, there are a few restaurants in the area that specialize in vegetarian and vegan food. As you probably know Mexican cuisine offers a variety of vegetarian friendly foods, like guacamole or avocados, beans, tortillas, as well as sopes “sin carne”/ without meat.

Which airport do I fly into?

You need to fly into the Ixtapa/Zihuatanejo International Airport (ZIH), which is about 35 minutes drive away from Casa Manzanillo.

How do I get out to your place from the airport, and how long does it take?

You can take a taxi from the airport (and back) or you can rent a car. Enterprise, Hertz, Alamo, Budget, and National have rentals at the airport. The trip takes about 35 minutes. The one-way trip on Taxi (4 people) from the airport is about $990 pesos, To know how to get here, please, see the direction page.

How do we get into Zihuatanejo or Ixtapa from Casa Manzanillo?

It is simple to take a taxi, which will cost you about $800 pesos or you can rent a car. We can help you to arrange this if you need help. Taxi services is available from the house or in Troncones center, a twenty-minute walk from the house. There is also a local bus system, or micros, which will take you into Troncones or the entrance of Troncones for $25 pesos.

Another way to get to Zihuatanejo, if you at least speak a little Spanish, is the local micros or vans/buses. For $27 pesos, they will take you into Zihuatanejo. You can ride them all the way into the Center or get off as soon as you enter Zihuatanejo, cross the highway and take another micro into Ixtapa for $10 pesos. To get back to Troncones, wait for the micro to La Union and get off at the entrance to Troncones.

Is there a departure tax at the airport?

Yes, but it is included in your ticket. You will not need to pay extra. Also, you do not need to declare any gifts that you got (if they are not plants, animals, etc.).

Do I need to bring my passport?


Do I need a visa?

If you are an American or Canadian when you are on the plane the attendants will give you a form to fill out. This is your tourist visa; they will stamp it at the airport. Don’t lose it. You will need to give it back when you leave the country.

Do I need to do anything special to travel with a minor child?

If you are travelling alone with your child, we recommend carrying a permission letter from the other parent. This applies to all international travel.

Do I need an international driver’s license to rent a car?

No, your driver’s license from the US or Canada is acceptable. We recommend that read up on local driving laws and customs.

How should I pay my bill?

We do accept credit cards and cash on site. Tips for the staff should be paid separate in cash, either US$ or Pesos.

Where can I get Pesos once I am there?

There is only one ATM machine in Troncones, so we recommend you get your pesos at a currency exchange at the airport or one of the many banks located in Zihuatanejo. The rate is better at the bank.

Can I use my ATM card in Mexico?

There are quite a few ATM machines in Zihuatanejo and Ixtapa that take the Plus system and Cirrus. Notify your bank that you will be in Mexico before leaving, or they might close your account as a protection.

How safe is it for a single woman traveling in the area?

We have had quite a few single women (and men) guests at Casa Manzanillo, so far there has never been a problem.

I don’t want to bring much cash what should I do?

You will only need cash to pay for activities, food, transportation & spa services. We can receive credit cards, but we can’t speak for other places. You can run a tab during your stay and pay at check out. However, most Mexican businesses only accept cash, so it is recommended to have some on-hand.