We are a Safe Hotel
We can’t wait to welcome you back!
COVID 19-PROTOCOLS, PROCEDURES, AND PREVENTIVE MEASURES
As the situation surrounding the Coronavirus (COVID-19) continues to unfold, we want to assure you that the safety, health, and wellbeing of our guests and staff, remain our number one priority at Casa Manzanillo.
To safeguard the employees and guests health, antibacterial hand-sanitizing- stations were placed at strategic points with additional signage throughout back-of-house and guest areas reminding everyone of important health and hygiene protocols such as hand washing and physical distancing. Also, staff are instructed to wear a mask if the position and risk assessment so determine.
We have increased the frequency of deep-cleaning and disinfecting all common areas, public spaces and guest rooms, with an emphasis on high-contact surfaces such as front desk check-in counters, door handles, public bathrooms, room keys, and locks, handrails, tables, dining surfaces, seating areas, pool chairs and more.
All bed linen and laundry will be changed regularly and continue to be washed in accordance with international standards of sanitation.
Guests and employees are instructed to practice physical distancing by standing 1.5 meters away from other groups who are not traveling with them; Additionally, furniture placement throughout all common areas have been rearranged to allow for increased spacing.
Regarding preventive measures in the Restaurant, Self-serve items, such as condiments, have been removed and the select services such as breakfast buffet, our staff will be serving food directly to guests.
We follow the guidelines and recommendations issued by the World Health Organization (WHO), local and national health authorities to ensure a clean and safe environment for everyone.
Our Temporary Cancellation Policy
In response to changing marketplace conditions, Casa Manzanillo is committed to ensuring our customers experience flexibility during these challenging times.
- For guests with existing reservations for any future arrival date, we will allow full changes as long as the change is made by November 30, 2020. Please note that any changes to existing reservations will be subject to availability and any rate differences.
- For guests making new reservations for any future arrival date, between today and January 15, 2021, we will allow the reservation to be changed. * Please note that changes to the reservation will be subject to availability and any rate differences.
We hope this policy provides you with comfort. We thank you for your continued patience and trust, and we look forward to welcoming you to Casa Manzanillo.